Why isn’t my connection working, despite the on board wi-fi signal being strong - Eurostar Help Centre

Why isn’t my connection working, despite the on board wi-fi signal being strong

Our free wi-fi uses several 3G and 4G signals en route, so the quality of the internet connection will vary – even if the signal on your device looks good  – depending on where you are along our route and how many people are online.

If you lose your connection, we’re probably just passing through an area with weak signal. There’s no need to reconnect, though. Once the signal improves, you’ll be connected again automatically.

Our free onboard entertainment isn’t affected by the signal, so you can enjoy our range of movies, TV programmes and more all the way.

To see how your coverage might vary along the way, have a look at our signal strength map. Connectivity may change over time, so we’ll update it regularly.

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