What are the features and ticket conditions of the three travel classes?
Our three travel classes still include all the features and benefits you know and love, while our new trains offer a few extras, too.
Standard Standard Premier Business Premier Easy check-in that closes 30 minutes before your train departs ✔ ✔ Two pieces of luggage and one item of hand luggage ✔ ✔ Buy snacks, drinks and meals on board at Café Métropole ✔ A light meal and drinks served at your seat ✔ Spacious coaches and more comfortable seats ✔ ✔ Complimentary magazines on board ✔ ✔ Fast track check-in that closes 10 minutes before departure ✔ Three pieces of luggage and one item of hand luggage ✔ A delicious three course meal designed with Raymond Blanc, plus drinks served at your seat ✔ Complimentary newspapers on board ✔ Fully flexible tickets, giving you total freedom to travel when it suits you ✔ Our boarding guarantee ✔ Exclusive Business Premier lounge access with free wi-fi, drinks and snacks, newspapers and magazines ✔ Taxi booking service in our lounges and on board ✔
On our new e320 trains, you'll enjoy a few extra features.
New e320 trains
Standard Standard Premier Business Premier Free onboard wi-fi ✔ ✔ ✔ Free onboard entertainment to stream straight to your phone, tablet or laptop ✔ ✔ ✔ UK and Continental power sockets ✔ ✔ ✔ Individual reading lights ✔ ✔ USB sockets ✔ ✔
Read more about our travel classes >
Each travel class has its own conditions, too. These affect how and when you can change your ticket, and whether or not you can cancel your trip and get a refund.
You can change the date or time of your journey – subject to availability – before the planned departure of your original train, by paying a fee of £30 and any difference in fare. These tickets are non-refundable.
You can change the date or time of your journey – subject to availability – before the planned departure of your original train, by paying a fee of £40 and any difference in fare. These tickets are non-refundable.
You can change the date or time of your journey – subject to availability – free of charge, or request a full refund any time before or up to 60 days after departure.
Find out more about fares and fees >
Manage a booking here >