The wi-fi isn’t working. Will you refund my ticket? - Eurostar Help Centre

The wi-fi isn’t working. Will you refund my ticket?

We’re keeping our travellers connected by combining 3G and 4G mobile data signals along the route wherever we can. Due to the nature of the 3G and 4G mobile connections we use en route, speeds and connectivity will vary depending on where we are and how many people are online. 

Our wi-fi and entertainment is free for all travellers, so it’s not a service that’s included in our compensation policy.

To see how your coverage might vary along the way, have a look at our signal strength map here. Connectivity may change over time, so we’ll update it regularly.

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