How can I claim compensation after a delay? - Eurostar Help Centre

How can I claim compensation after a delay?

If your Eurostar journey has been delayed by more than 60 minutes, you’re entitled to compensation. You’ll receive this in the form of a Eurostar e-voucher, which you can use towards your next booking at

All you’ll need is your booking reference and ticket number to claim your e-voucher online. 

Find out more about claiming compensation

If you’d prefer to get a refund, click here

We’re sorry for the issue which is causing the links above not to work for some customers. 

Please use Google Chrome to claim your compensation, while we investigate the issue.
To claim your e-voucher please go to

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