Onboard - Eurostar Help Centre

Onboard

What security checks are there at the station?

Our security checks are very similar to those you’d find at an airport, just without the limits on liquids. Find out more here....

Is there wi-fi at the station or on the train?

Most of our stations offer wi-fi in public areas......

Can I take my pet on Eurostar?

Guide and assistance dogs are the only animals allowed on Eurostar. Find out more here....

Can I choose my seat?

Yes, here’s how....

How much alcohol can I take with me on Eurostar?

See our rules on alcohol...

How do I access onboard entertainment?

Once you’re on the train, you’ll be able to connect to wi-fi and a great range of entertainment, including TV programmes, movies, news and more....

Is food and drink available on board?

Yes...

Guide and assistance dogs

We welcome assistance dogs on board....

Can I take a pushchair, pram or buggy with me on Eurostar?

Of course, as long as it can be folded. Find out more....

What are the features and ticket conditions of the three travel classes?

Our three travel classes still include all the features and benefits you know and love, while our new trains offer a few extras, too....

Are there toilets on the train?

Yes. There are toilets at the end of each coach, as well as disabled toilets and baby changing facilities on board. Read more....

Can I travel on Eurostar if I’m pregnant?

Unlike some airlines, there are no restrictions for travelling on Eurostar when pregnant....

How does wi-fi work on board?

By combining 3G and 4G mobile data signals along the route, we’ll keep you connected where we can as we speed across borders and time zone....

Can I take my prescription medication or medical equipment on Eurostar?

Yes, you can take your medication with you, but if you have equipment like an oxygen cylinder, insulin syringes or a large amount of medication, please bring a letter from your doctor to show at secur...

When will wi-fi be available?

Our wi-fi and entertainment system is now switched on our new train and refurbished trains....

Are the trains non-smoking?

Yes, all of our trains are non-smoking throughout, including the use of electronic cigarettes....

Why isn’t my connection working, despite the on board wi-fi signal being strong?

Our free wi-fi uses 3G and 4G signals en route. Due to the nature of the mobile connections, the quality of Internet connection will vary....

Can I book a meal on a connecting train (e.g. TGV or Thalys)?

We can only guarantee you a meal on the Eurostar part of your journey (if you’re travelling in Standard Premier or Business Premier). Some European trains have a bar buffet though. Find out more....

Why can’t I download the Eurostar app on board?

To make sure everyone can enjoy a seamless connection, we’ve restricted app downloads on board....

Are you restricting data usage or access to some websites? Can I access Netflix on board?

To make sure everyone can enjoy a seamless connection, we limit connection speed, access to some video and music streaming site...

The wi-fi isn’t working. Will you refund my ticket?

Our wi-fi and entertainment is free for all travellers, so it’s not a service that is included in our compensation policy....

I can’t seem to watch videos on BBC, CNN etc. Why is that?

To make sure everyone can enjoy a seamless connection, we’ll be limiting access to some news sites that have a lot video content...

When will the wi-fi and entertainment system be available

Our wi-fi and entertainment system is now up and running on all of our new trains, so you can connect to a great range of entertainment, including TV programmes, movies, news and more....

How secure is the network?

Although the network is an open network, we’ve implemented lots of safeguards, so it shouldn’t be possible for other users to get unauthorised access to your device....

Can I connect to the entertainment system through Facebook?

No, our wi-fi and entertainment is only available through the Eurostar app and your device’s browser....

What will you do with my name and email address?

You’ll need to enter your name and email address to log into our wi-fi...

Can I use my phone or laptop on board?

Yes, absolutely. Find out more....

Do you have an iPad app?

We don’t have an iPad app yet, but you can access our onboard entertainment by going to onboard.eurostar.com on your web browser....

Why is more content available when using the Eurostar app?

There are certain usage rights that we need to stick to, and making content available on the app means it’s protected from being copied or shared onto other devices....

How does Eurostar Odyssey work?

Exclusively available from your seat on board, you can enjoy your virtual reality experience with a smartphone or tablet....

What is Eurostar Odyssey?

Eurostar Odyssey – our new underwater 360° virtual reality adventure – gives you the chance to see the sea life outside the tunnel using your smartphone or tablet....

What’s the difference between experiencing Eurostar Odyssey with and without a virtual reality headset?

Since the virtual reality headset fills your visual field, this is the most immersive way of experiencing Eurostar Odyssey....

Do I need to be connected to the onboard wi-fi to try Eurostar Odyssey?

Yes. You need to connect your device to EurostarTrainsWiFi but you don’t need an internet connection for the experience to work....

Are there any device size or model restrictions for Eurostar Odyssey?

Not all smartphones will fit in the cardboard headset, but you can still go on a Eurostar Odyssey with just your phone or tablet....

Is Eurostar Odyssey safe for children?

Absolutely – little ones as young as two have tried and loved it....

Where can I charge my laptop, phone or tablet?

...

Are under 16s allowed to travel alone on the London to Rotterdam/Amsterdam Centraal route and between Brussels and Rotterdam/Amsterdam Centraal?

No, children under 16 are not allowed to travel on their own from London to Rotterdam and Amsterdam or between Brussels and the Netherlands....

Can I book a meal on the Thalys train to Brussels-Midi/Zuid?

Sorry, we can only guarantee you a meal if you’re travelling in Standard Premier or Business Premier on board a Eurostar train between Brussels and London....

What type of trains will be running between London and Rotterdam/Amsterdam?

We’ll only be using our new E320 trains on the route....

Are there any ticket checks between Brussels and the Amsterdam/Rotterdam Centraal?

Yes, a member of our onboard team will check your ticket....

Do you have three different classes of service between London and Rotterdam/Amsterdam?

There will still be three classes of service...

Will you be selling any passes or travel tickets for use in the Netherlands, on board the train from St Pancras International to the Netherlands?

Sorry, at the moment we’re not planning to sell passes on board....


Contact Us:

Tweet us!

Phone

Email