Loyalty Programmes - Eurostar Help Centre

Loyalty Programmes

How can I add missing journeys onto my Frequent Traveller account?

It’s easy to claim missing points on eurostar.com or by sending us an email. Here’s how it works....

Where do I find ticket numbers to apply for a Frequent Traveller account?

Ticket numbers are nine digits long and either start with IV or 15. Find out more here....

Our new loyalty programme

We want to help you – our Eurostar™ Plus Points and Eurostar™ Frequent Traveller members – to get the most from travelling with us. That’s why, later this year, we’re launching a new and improved loya...

How do I earn Eurostar Plus Points?

Points are earned by quoting your membership number at the time of booking only on eurostar.com. Friends and family can also earn points on your account by quoting......

How do I spend my Eurostar frequent traveller points?

You can request rewards directly online by logging onto our dedicated Frequent traveller section on the Eurostar.com website....

How do I earn and spend Eurostar Plus Points e-vouchers?

You’ll earn a £20 e-voucher for every £300 you spend on eurostar.com. Just remember to tap in your membership number every time you book, then we’ll send you a voucher to spend on a future booking....

How do I earn Eurostar frequent traveller points?

When calculating your points please ensure you base this on a single journey price rather than on a return You can earn points on all Eurostar fares...

How do I claim Eurostar Plus Points?

It’s free to join Eurostar™ Plus Points and earn points by tapping in your membership number each time you book. Find out more here....

Will my Eurostar Frequent Traveller points or account ever expire?

As long as you travel at least once each membership year, your account will stay active....

Eurostar frequent traveller benefits and how to join

Eurostar frequent traveller is the loyalty programme that rewards members for choosing to travel regularly by Eurostar....

Can I join both Eurostar Frequent Traveller and Eurostar Plus Points?

No, you’ll need to pick the programme that’s best for you. Take a look at our loyalty programmes....

How do I book a taxi as a Eurostar carte blanche member?

As a Eurostar carte blanche member you may pre-book a taxi for your arrival....

Where can I find out how many Eurostar Plus Points e-vouchers I’ve earned?

Simply log into your Eurostar Plus Points account and go to the e-vouchers page. Find out more about Eurostar Plus Points e-vouchers...

How long will my Eurostar frequent traveller membership last?

To maintain an active level of Eurostar frequent traveller membership: You must register to your account and travel on a minimum of one single paid journey in your name during each membership year....

How do I join the Eurostar Plus Points programme?

It’s free to join Eurostar Plus Points and earn points by tapping in your membership number each time you book....

How can I check that my Eurostar™ Plus Points have been added to my account?

Simply log in to your account and check your statement....

Do my Eurostar Plus Points Expire?

If you don’t reach 300 points within an 18 month period, your points will expire....

Can I still use my e-voucher if I close my Eurostar Plus Points account?

Yes, your e-voucher will be valid for 12 months after it’s issued. Just hang onto the email so you don’t lose the details. Find out more about Eurostar Plus Points e-vouchers...

I forgot to quote my Plus Points membership number, can I still claim my points?

Unfortunately not. We can only add points to your account if you enter your Eurostar™ Plus Points membership number when you book....

How do I close my Eurostar Plus Points account?

We’ll be sorry to see you go, but you can close your Eurostar Plus Points account by logging in, going to your profile page, then clicking close your account....

Why can’t I see my Frequent Traveller points next to the date I travelled?

Your Eurostar Frequent Traveller points won’t show in your account until 48 hours after you’ve travelled. After that, you’ll see two dates alongside your points – the date you travelled and the date ...

Will I get a membership card when I join Eurostar Plus Points?

No. Since Eurostar Plus Points is run entirely online, we’ll send you your membership number by email. You can log in any time to check or change your details....

Will I lose my points if I close my Eurostar Plus Points account?

Yes. If you’ve got any points left, please use them before you close your account. Find out more....

I‘ve booked a trip, why can't I see Frequent Traveller points in my account?

Your Eurostar Frequent Traveller points won’t show in your account until 48 hours after you’ve travelled. Until then, you’ll see a zero in the Booking tab of your account....

Can a company set up a Eurostar Plus Points account?

No, it’s only open to individuals. Find out more.....

Is there a minimum age for joining Eurostar Plus Points?

Yes, you must be at least 16 to join Eurostar Plus Points. Find out more.....

I have yet to hear from Eurostar regarding my recent frequent traveller application.

We aim to process Eurostar Frequent Traveller applications received by e-mail fax or post within 14 days of receipt. If the application is invalid we will contact you advising why. If you have been...

Can I join Eurostar Plus Points if I don’t live in the UK, France or Belgium?

Unfortunately not. You need an address in the UK, France or Belgium to set up an account....

Can I have a joint Eurostar Frequent Traveller account?

Eurostar Frequent Traveller membership is restricted to individuals only. We are unable to offer accounts in joint names....

Can I use my Eurostar™ Plus Points to upgrade an existing booking?

Unfortunately not. Find out more....

Can I transfer points from a Plus Points account to a Frequent Traveller account?

Since they’re two separate loyalty programmes, you can’t move points from one to another. Find out more....

If I log in before booking, will my Plus Points be added automatically?

No, you’ll still need to enter your Eurostar™ Plus Points membership number next to your name when you book. Find out more....

Is there a maximum number of Eurostar Plus Points I can earn?

You can earn up to 1,500 points per quarter, up to 750 of which can come from bookings made by friends and family. Think you’ll earn more?...

Do I earn points for the credit card fee?

Eurostar Frequent Traveller points can only be earned on the total journey price of the Eurostar ticket at time of purchase excluding the additional cost* incurred when using a credit card....


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