Travel Extras - Eurostar Help Centre

Travel Extras

Do I need to take my passport or any visas?

Check what documents you need to take....

Can I book accessible hotels?

You can find out if a hotel is accessible at the booking stage, by looking at its list of facilities....

What’s the difference between a Double Room and a Twin Room?

A Double Room has one double bed in it and a Twin Room has two single beds in it....

Who should I call about my hotel booking?

If you have a query about your Eurostar hotel booking, please call our customer service team...

How can I view my hotel booking?

Please refer to your confirmation email for the full details of your hotel booking....

Can I earn Club Eurostar points on my hotel booking?

Unfortunately, you are not able to earn Club Eurostar points on your hotel booking....

Can I cancel or change a non-refundable hotel booking?

No. Changing the dates of your non-refundable booking is not possible....

What should I do if I don’t receive my hotel booking confirmation email?

If you don’t receive your booking confirmation email within 48 hours please contact our customer service team who will be able to help you further....

Can I use my Club Eurostar points for my hotel booking?

Unfortunately, you are not able to redeem Club Eurostar points on your hotel booking....

What documents do I need bring when I check into a hotel?

We always recommend you take a copy of your booking confirmation email to show when you check in as proof of your reservation....

How can I get an invoice for my Train + Hotel booking?

We are unable to provide a tax invoice for Train + Hotel bookings as detailed in our Booking Terms and Conditions....

How can I get an invoice for my hotel booking?

Unfortunately, we’re not able to provide a tax invoice, as detailed in our terms and conditions at the point of hotel booking....

What should I do if I don’t receive my Train + Hotel booking confirmation email?

If you do not receive your confirmation email within 48 hours, please contact our customer service team who will be able to help....

Can I cancel my hotel booking?

Please check your confirmation email for your hotel’s cancellation policy....

Is breakfast included in my room booking?

This depends on the hotel and room type that you’ve selected....

Can I book accessible Train + Hotel package?

We are unable to take bookings online for Train + Hotel packages with wheelchair spaces...

What happens if the hotel doesn’t have a record of my hotel booking?

Please contact our customer service team to check the status of your booking....

Can I redeem my Club Eurostar points on my Train + Hotel booking?

You are unable to redeem Club Eurostar points on Train + Hotel bookings....

How do you order the hotels in my search results?

There are several ways for you to find your perfect hotel....

Who do I have a hotel booking with?

Please check your confirmation email for reference....

Can I book a hotel through Eurostar?

Yes!...

Who should I call about my Train + Hotel booking?

If you have a Eurostar Train + Hotel booking, please call our Customer Services team...

I will be arriving late at the property. Do I need to let them know in advance?

Our hotels will hold your booking until midnight on the day of your arrival....

What does the price of the hotel booking include?

Details of all the facilities and services that are included in the room price are listed under the room type at the booking stage....

Do you offer group rates for hotel bookings?

Unfortunately, we’re not yet able to offer special rates for groups....

Can I use my Eurostar e-voucher to pay for hotels?

Yes, you can use your e-vouchers as part payment towards your hotel booking....

Do I pay Eurostar a reservation fee for my hotel booking?

No, we don’t charge any fees....

Can I cancel my Train + Hotel booking?

Train + Hotel bookings are non-refundable, non-exchangeable or cancellable...

What do you do with my information?

We securely pass on the information that you provided at the point of booking to the hotel so that they can fulfil your booking....

Are taxes included in the price of my hotel booking?

This depends on the hotel and room type you select....

How many Club Eurostar points will I earn on a Trains + Hotel booking?

You’ll get 1 point for every £2 you spend on a Eurostar Trains + Hotel booking....

How can I view my Train + Hotel booking?

Please refer to your confirmation email for all details of your hotel booking....

What does the price of my Train + Hotel booking include?

For your hotel booking, all of the facilities listed under the room type are included in the room price shown to you at the point of booking....

Can I get additional beds/cots for children?

When you book your room, you must specify the ages of any children who will be staying in the room....

Do you offer group rates for Train + Hotel bookings?

We are unable to accommodate Train + Hotel group bookings for more than 9 people....

Can I use my Eurostar e-voucher to pay for Train + Hotel bookings?

Yes, you can use your e-vouchers as part payment towards Train + Hotel bookings....

Are taxes included in the price of my Train + Hotel booking?

This depends on the hotel and room type selection and train tickets booked....

What do you do with my information when booking a Train + Hotel package?

We pass on your name to your chosen hotel in a secure manner for the purpose of fulfilling your booking....

Do I pay Eurostar a reservation fee for my Train + Hotel booking?

No, we do not charge any fees....

Will I earn Club Eurostar points if I book a standalone hotel on Eurostar.com?

No, but you can earn points on a Trains + Hotel booking....


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